This policy explains how cancellations and refunds work for Last Alarm. Our goal is transparency and fair handling in case of technical issues.
Users may cancel or modify a scheduled commitment before the scheduled time according to the rules shown at setup. The Service will present applicable windows (e.g., “cancel until 6 hours before the scheduled time”).
If you cannot cancel due to a technical error, contact support as soon as possible.
Because the Service records outcomes based on your schedule and the 100m movement requirement, refunds are not guaranteed for normal outcomes.
Common cases not eligible for refunds include:
Failure to meet the 100m movement requirement
Missing the alarm or notification
Inability to operate due to device power off, battery depletion, etc.
Inability to confirm conditions due to lack of internet connection
Impacts caused by user disabling location settings or permissions
Reduced positioning accuracy due to usage environment
However, we will review refund requests for:
Verified system outages affecting outcome recording
Payment processing errors (duplicate charges, incorrect amount, etc.)
Verified location-service failures that materially affected evaluation
If approved, refunds are processed to the original payment method where possible.
If you believe a charge or outcome is incorrect, contact support with:
Date/time of the commitment
A brief description of the issue
Any relevant screenshots (optional)
Please contact us as soon as you can, ideally within 30 days of the charge. Some of the records we use to review a request are deleted after 30 days, so a later request may be harder for us to verify.
We may request additional details to investigate.
If the Service offers subscriptions, billing cycles, cancellation timing, and any prorations will be disclosed at purchase. Users can cancel future renewals at any time; access remains until the end of the billing period unless otherwise stated.